Quality Policy
Ahuja Group is in the business of Design, Manufacture and Supply of Fluid Conveyance Solutions, Hydraulic & Instrumentation Fittings, Tube and Hose Assemblies, Material Handling Equipment, Hydraulics, Pneumatics, Tools, Mining Chemicals etc., and support advancements in a wide range of Machine Tools, Automotive, Industrial, Mobile Equipment, Mining, Food, Paper, Cement, Shipping, Oil & Gas, and Energy applications. We are committed to supply products of High Quality, On Time, consistently, to ensure satisfaction of applicable requirements & Customer Satisfaction through:
· Effective implementation of Quality Management System as per ISO 9001:2015
· Effective planning of all processes
· Continual improvement of QMS, products, processes and personnel
· Achieving Product Quality Specifications
· Setting quality objectives based on Policy & Continual improvement through objectives
Customer Satisfaction
We at Ahuja Group believe that the centre of our business is the CUSTOMER. The more we engage with our customers, the clearer things become for us and the easier it is to determine what we should be doing. One of the deep secrets of life is that all that is really worth doing is what we do for others. We firmly believe that we will never have a product or price advantage. They can be easily duplicated, but a strong customer centric culture can't be copied and that is what our customers get when they work with Ahuja Group.
Customer service used to mean something. At Ahuja Group, it still does. Maybe we're old-school, but we value experiences that are personal, thoughtful, and unhurried. Talking to one of our experts should be casual and easy. You should leave feeling inspired, refreshed, and ready to tackle your next project. So... did you?
Great customer service shouldn't be a secret and neither should service that's falling short. We want you to know exactly where we stand, so we're sharing everything with you.
When a customer works with one of our experts, we ask the customer to complete a simple survey rating their experience. We urge you to provide us with your frank and valuable feedback about your experience with our products, services and interaction.
A. K. Jain, Kowin Conductors- We have been using products and services by the Ahuja Group for the past ten years now and we are very sure that nobody has been such masters in this field. We are a satisfied lot in their customer list.
B. S. Sharma, Purchase Manager- On top of the quality of products, the two times I have emailed support, I have turned on my computer the following morning and received the reply, that is a lightning fast reply turnaround. I would like to thank to all at the Ahuja team, well done and keep up the good work. Also maintain the quality of your products.